GEMS FAQ for Graduate Units

Q.  What email address does Grouper use for Graduate Unit and Supervisor users?

A.  Grouper uses the UTORmail account associated with the UTORid.  GEMS does not use the email address on HRIS as the two systems don’t talk to each other.

It is possible and simple to have the UTORmail account forward automatically to another address – lots of our administrative MD faculty do that. 

Go to  http://help.ic.utoronto.ca/content/16/162/en/forwarding-email-from-utormail.html  and follow the directions.  The person doing it will need to log in with their UTORid and password so if it is a supervisor, the faculty member will probably want to do it themselves.

Note:  The forwarded email address will show up on the GEMS Email History log.

Q.  I'm unable to invite my student on GEMS because her email is not on GEMS.  She is registered or invited on ROSI/ACORN and has an email address on ROSI/ACORN. 

A.  Unless a user has activated their UTORid, GEMS cannot get the UTORid and email address from LDAP.  They cannot be sent emails from the system and they can’t log in.  See http://tcard.utoronto.ca/activate-your-utorid/ .   That explains why some new students in the GEMS student list are showing up without an email address.